AMX NXD-430-WH Specifications download pdf (Page 135)

Troubleshooting

123

NXD-430/435/435P 4.3” Wall/Flush Mount Touch Panels

Troubleshooting Information (Cont.)

The left border of the graphics

has a crawling, dashed line.

• On some units at some resolutions, wavy lines may appear across the

entire screen. This has been seen on middle resolutions and is referred

to as the "Mid Range Fallout" problem.

• This is due to the graphics controller settings in the firmware.

• Update to the latest v2.XX.XX firmware. Visit the www.amx.com >

Tech Center > Downloadable Files > Firmware Files > Modero

panels, and then download the KIT file to your computer.

NetLinx Studio only detects one

of my connected Masters.

Each Master is give a Device Address of 00000.

• Only one Master can be assigned to a particular System number. When

working with multiple Masters, open different instances of NetLinx

Studio and assign each Master its own System value.

• Example: a site has an NXC-ME260/64 and an NI-4000. In order to

work with both units. The ME260/64 can be assigned System #1 and

the NI-4000 can then be assigned System #2 using two open sessions

of NetLinx Studio 2.

I have more that one Modero

panel connected to my System

Master and only one shows up.

Multiple NetLinx Compatible devices (such as Modero panels) can be

associated for use with a single Master. Each Modero panel comes with a

defaulted Device Number value of 10001. When using multiple panels, it

can become very easy to overlook the need to assign different Device

Number values to each panel.

• Press and hold the grey Front Setup Access button for 3 seconds to

open the Setup page.

• Press the Protected Setup button (located on the lower-left of the

panel page), enter 1988 into the on-screen Keypad’s password field,

and press Done when finished.

• Enter a Device Number value for the panel into the Device Number

Keypad. The default is 10001 and the range is from 1 - 32000.

After downloading a panel file or 

firmware to a G4 device, the

panel behaves strangely.

Symptoms include:

• Having to repeat the download.

• Inability to make further downloads to the panel. May get "directory"

errors, "graphics hierarchy" errors, etc.… indicating problems with the

Flash memory.

• Panel will not boot, or gets stuck on "AMX" splash screen.

• Other problems also started after downloading to a new panel or a

panel with a TPD4 file that takes up a considerable amount of the

available Flash memory.

Cause:

• If the G4 device already contains a large enough file, subsequent

downloads will take up more space than is available and could often

corrupt the Flash memory. The demo file that typically ships with G4

panels is one such file.

Solution:

• DO NOT download TPD4 files (of large size) over the demo pages, or

any other large TPD4 file.

• First download a small blank one page file to the G4 panel using the

Normal Transfer option to send/download the page. Reboot the device,

then do your regular file or firmware download.

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AMX NXD-430-WH Specifications Page 135

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