AMX NXD-430-WH Specifications download pdf (Page 133)

Troubleshooting

121

NXD-430/435/435P 4.3” Wall/Flush Mount Touch Panels

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common

operation of a Modero touch panel.

Troubleshooting Information

Symptom Solution

My USB drivers has a yellow

exclamation point and doesn’t

appear to be working.

The USB driver was incorrectly installed and should be re-installed:

• Power up the panel without the USB cable connected to the panel.

• Plug in the USB cable into the G4 panel. You should see a USB icon

show up in the System Tray.

• Double click on the icon to bring up the list of USB devices (you should

see the "AMX USB LAN LINK" device in the list).

• If the "Install Driver" dialog doesn't appear automatically, select the

"Properties" button and then the "Update Driver" button.

• When the Install Driver dialog does appear, click Next to accept all the

default prompts.

• The OS will state that the driver you are installing/updating does not

have a digital signature. This is acceptable, so agree to continue the

installation.

• After installation is complete, the exclamation point should disappear.

When using G4 WebControl to

communicate with a target panel,

a VNC Server dialog appears on

my screen.

• During a WebControl connection to a target panel, a G4 Authentication

dialog will ask you to enter the assigned password for the panel before

allowing access.

• If prompted with a VNC Server dialog, enter the IP Address of the target

panel. This can be found within the Setup > Protected Setup >

System Connection page. This IP Address of the panel appears within

the IP Settings section of this page

• Enter the IP Address and click OK. When prompted with the G4

Authentication popup, enter the panel’s WebControl password.

While attempting to communi-

cate directly with the Virtual

Master (on the PC) via a USB

connection, I can’t get my com-

munication icon to turn Green.

• A Green communication icon indicates that a connection has been

established to the target Master or target Virtual Master.

• Launch NetLinx Studio and configure the Master Connection

communication settings for a Virtual Master.

• Navigate to the System connection page and toggle the Type field to

USB.

• Make sure the Type-A USB connector is securely connected to the PC.

• Make sure the panel DOES NOT have the mini-USB connected and

then TURN OFF the panel.

• Once the panel has turned ON, THEN connect the mini-USB to the

Program Port. The USB icon should appear in the system tray. If it

doesn’t, refer to the Configuring and Using USB with a Virtual

Master section on page 25.

• The panel may need a few minutes to detect the connection to the PC.

My Modero panel isn’t appearing

in my Workspace window.

• Verify that the System number is the same on both the NetLinx

Workspace window and the System Connection page on the Modero

panel.

• Verify that you have entered the proper NetLinx Master IP and

connection methods into the Master Connection section of the System

Connection page.

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AMX NXD-430-WH Specifications Page 133

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