AMX NetLinx NXB-KNX Instruction Manual download pdf (Page 62)

Appendix B: Troubleshooting

NXB-KNX KNX Communications Gateway

Troubleshooting

Error Proposed solution / error definition

Responses to interactive

commands, e.g. 'list', are not

displayed.

Responses to interactive commands are displayed only when the NXB-KNX log

level is debug.

Confirm the NXB-KNX log level is debug.

• Establish a telnet session with the NXB-KNX.

• Enable display of diagnostic messages by typing 'msg on all'.

• The NXB-KNX status banner will refresh every 15 minutes.

• Or, use the NXB-KNX 'status' command to force the status banner to display.

• Or, use the 'show log' command to display the message log.

Use the NXB-KNX 'debugon' command to set the log level to debug.

• It is recommended to return the NXB-KNX to its operational log level of info when

the interactive session is completed.

• Use the NXB-KNX 'debugoff' command to return the log level to info.

Control and/or feedback

is not working

Confirm the NXB-KNX configuration by using the 'list' interactive command.

• Do all expected actors appear in the list?

• Do all expected group addresses appear in the list?

• Is the group address assigned to the expected actor number? Remember, the

actor number is also the channel and level number.

• Are all group addresses configured using the correct data type e.g. 'Switch'?

Confirm the KNX device configuration parameters by using the ETS program.

Confirm the KNX device is connected to the KNX bus.

Confirm the NXB-KNX is connected to the KNX bus.

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AMX NetLinx NXB-KNX Instruction Manual Page 62