AMX DXLink Multi-Format Wallplate Instruction Manual Page 99
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
99
Instruction Manual – DXLink™ Twisted Pair Transmitters/Receiver
Troubleshooting
Overview
The troubleshooting suggestions/strategies provided apply to the Transmitters and the Receiver, unless otherwise noted.
Five potential types of issues are covered in this chapter:
Basic troubleshooting
Determining HDCP compliance
Power
DXLink connections
Network setup
This chapter also provides technical support contact information on page 102.
Basic Troubleshooting
We suggest using the following general list to rule out basic troubleshooting issues.
Check the power indicator LEDs on all of the equipment. If any are not illuminated, see the “Power
Issues” section on the next page.
Check all link and signal connections to make sure everything is physically set up correctly.
Isolate source and destination equipment and cable problems by cabling direct without the DXLink
units.
Check the DIP switch’s toggle settings (see page 43).
SEND_COMMANDs – double-check the command and the port number specified and re-send the
command (see page 78).
If any changes have been made, try resetting the unit to the factory defaults (see page 69).
Additional Resources for Troubleshooting Endpoint Systems
Enova DGX Digital Media Switchers
When the DXLink units are used in conjunction with an Enova DGX Switcher, we suggest checking the troubleshooting
information in that product’s Instruction Manual.
Enova DVX Solutions
When DXLink units are used in conjunction with an Enova DVX Solution, we suggest: pressing the Status button on the
front panel and using the UP and DOWN navigational buttons to scroll through the menu options to Diagnostic Codes
(the codes can be helpful for technical support if a call is necessary).
Determining HDCP Compliance
A dark red or an orange screen on an output display is the visual cue from DXLink devices that the display device cannot
display the HDCP compliant signal from the source.
- Twisted Pair 1
- Transmitters/Receiver 1
- Contents 3
- ESD Warning 6
- Copyright Notice 9
- Liability Notice 9
- US FCC Notice 9
- Lithium Batteries Notice 9
- Trademark Notices 9
- Warnings and Cautions 10
- Applicability Notice 11
- Product Notes 11
- Product Compatibility Tables 12
- Multi-Format TX front view 14
- HDMI TX front view 14
- Multi-Format TX rear view 18
- HDMI TX rear view 19
- Receiver 22
- HDMI RX front view 22
- HDMI RX rear view 23
- Common Features/Functionality 25
- USB Port (Rear) 26
- Shielded Cat6, Cat6A, Cat7* 31
- qualified): 1 per module 32
- Audio Format 33
- Local Audio 35
- Specifications 35
- Installation and Setup 36
- Setup Information 37
- Custom EDID Settings 38
- Example B 40
- Example C 40
- Example D 40
- Example A 40
- Power Budget Calculation 42
- Avoid network loops 43
- #1 Toggle Settings 44
- Installation Options 44
- #2 Toggle Settings 44
- #3 Toggle Settings 45
- V Style mounting hardware 46
- DXLink LEDs 51
- Audio Type Precedence 52
- Control Cables 55
- HDMI RX – Applying Power 58
- IR Receiver cable (FG-IR03) 60
- ID Pushbutton Functions 61
- Network Configuration 64
- TCP/IP Address Configuration 65
- Factory Default Parameters 66
- Device IDs 67
- Using the ID Pushbutton 67
- Factory Parameters* 69
- IRL File Transfers 72
- Transferring IRL Files 75
- Additional Documentation 77
- Overview 78
- Device Numbering and Ports 78
- Aspect Ratio Options 82
- VIDIN_PREF_EDID 85
- IR CHANNELs 88
- IR SEND_COMMANDs 88
- GET MODE 89
- SET MODE (IR command) 90
- USB SEND-COMMANDs (Receiver) 94
- FACTORYAV command 96
- SET TELNET PORT 97
- Troubleshooting 99
- Power Issues 100
- DXLink Connection Issues 101
- Network Setup Issues 102
- Technical Support 102
- Extender System (Standalone) 103
- Important Upgrade Information 105
- Firmware Versions 106
- Transferring KIT Files 107
- Telnet Username and Password 109
- Telnet Commands (continued) 111
- Master Connection Modes 116
- Windows Client Programs 117
- Linux Telnet Client 117
- Creating a Virtual Master 120
- Click to open the 120
- Communication Settings 120
- CONNECTION and press Enter 122
- HD-15 Connector Cable Pinout 124
- DVI Connector Pinout 125
- CEA (RGB Color Space): 130
- CVR (RGB Color Space): 131
- CVT (RGB Color Space): 132
- DMR (RGB Color Space): 133
- DMT (RGB Color Space): 133
- Applicability 134
- Remove jackscrew and washer 135
- Appendix H – EDID Programming 136
- DXLink Connection to PC 137
- EDID Programmer View 138
- Read Error Message 139
- 01/07/14 141
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