AMX DXLink Multi-Format Wallplate Instruction Manual Page 102
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- TROUBLESHOOTING
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Troubleshooting
102
Instruction Manual – DXLink™ Twisted Pair Transmitters/Receiver
Network Setup Issues
The instructions below can be used for first time setup of DXLink Modules on a network with no NetLinx Master
(integrated or standalone).
Note: Before setting up the network, we recommend plugging all required Ethernet cables into the network
before applying power to the DXLink Modules.
To set the IP, connection, and device parameters on a DXLink Module:
1.
Set the DIP switch on the DXLink Module to:
#1 and #3 Toggles – ON
#2 and #4 Toggles – OFF
2. Attach the DXLink Module via its ICS LAN 10/100 port to the network or PC.
3. Power up the DXLink Module.
The DXLink Module will get a DHCP address or default to 169.254.2.2 (or if the module is in Static IP Mode, the
address will be 192.168.1.2).
4. Establish a Telnet connection to the DXLink Module and set up the network parameters using the following three
commands:
SET IP
SET CONNECTION
SET DEVICE
5. Enter REBOOT.
6. Reset the DIP switches to configure the DXLink Module for the specific type of system setup being used (see the
“Common Scenarios” table on page 45).
Note: If you cannot locate the DXLink Module in the Online Tree, you can reset the factory default by holding
the ID button during power up until the LEDs blink in unison and then releasing the ID button. This will revert
the DXLink Module to DHCP mode. Start again at Step 1 above.
Technical Support
If this manual has not satisfactorily answered your questions regarding the DXLink Transmitters and Receivers or they
are not operating as expected, please contact your AMX representative or technical support. Have the serial numbers for
the modules ready. If the modules are connected to a switcher, locate the serial number for the switcher too.* We
recommend recording the serial numbers in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com
* When DXLink units are used in conjunction with an Enova DVX Solution, having Diagnostic Codes ready can be
helpful for technical support in analyzing problems. (Press the Status button on the Enova DVX front panel and use the
UP and DOWN navigational buttons to scroll through the menu options to the Diagnostic Codes.)
- Twisted Pair 1
- Transmitters/Receiver 1
- Contents 3
- ESD Warning 6
- Copyright Notice 9
- Liability Notice 9
- US FCC Notice 9
- Lithium Batteries Notice 9
- Trademark Notices 9
- Warnings and Cautions 10
- Applicability Notice 11
- Product Notes 11
- Product Compatibility Tables 12
- Multi-Format TX front view 14
- HDMI TX front view 14
- Multi-Format TX rear view 18
- HDMI TX rear view 19
- Receiver 22
- HDMI RX front view 22
- HDMI RX rear view 23
- Common Features/Functionality 25
- USB Port (Rear) 26
- Shielded Cat6, Cat6A, Cat7* 31
- qualified): 1 per module 32
- Audio Format 33
- Local Audio 35
- Specifications 35
- Installation and Setup 36
- Setup Information 37
- Custom EDID Settings 38
- Example B 40
- Example C 40
- Example D 40
- Example A 40
- Power Budget Calculation 42
- Avoid network loops 43
- #1 Toggle Settings 44
- Installation Options 44
- #2 Toggle Settings 44
- #3 Toggle Settings 45
- V Style mounting hardware 46
- DXLink LEDs 51
- Audio Type Precedence 52
- Control Cables 55
- HDMI RX – Applying Power 58
- IR Receiver cable (FG-IR03) 60
- ID Pushbutton Functions 61
- Network Configuration 64
- TCP/IP Address Configuration 65
- Factory Default Parameters 66
- Device IDs 67
- Using the ID Pushbutton 67
- Factory Parameters* 69
- IRL File Transfers 72
- Transferring IRL Files 75
- Additional Documentation 77
- Overview 78
- Device Numbering and Ports 78
- Aspect Ratio Options 82
- VIDIN_PREF_EDID 85
- IR CHANNELs 88
- IR SEND_COMMANDs 88
- GET MODE 89
- SET MODE (IR command) 90
- USB SEND-COMMANDs (Receiver) 94
- FACTORYAV command 96
- SET TELNET PORT 97
- Troubleshooting 99
- Power Issues 100
- DXLink Connection Issues 101
- Network Setup Issues 102
- Technical Support 102
- Extender System (Standalone) 103
- Important Upgrade Information 105
- Firmware Versions 106
- Transferring KIT Files 107
- Telnet Username and Password 109
- Telnet Commands (continued) 111
- Master Connection Modes 116
- Windows Client Programs 117
- Linux Telnet Client 117
- Creating a Virtual Master 120
- Click to open the 120
- Communication Settings 120
- CONNECTION and press Enter 122
- HD-15 Connector Cable Pinout 124
- DVI Connector Pinout 125
- CEA (RGB Color Space): 130
- CVR (RGB Color Space): 131
- CVT (RGB Color Space): 132
- DMR (RGB Color Space): 133
- DMT (RGB Color Space): 133
- Applicability 134
- Remove jackscrew and washer 135
- Appendix H – EDID Programming 136
- DXLink Connection to PC 137
- EDID Programmer View 138
- Read Error Message 139
- 01/07/14 141
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