AMX MET-7 Specifications download pdf (Page 85)

SWT Troubleshooting

Metreau Keypads

Tip: For Testing, when you are having IR problems, it is helpful to carry a blinking emitter or a test

emitter to ensure that the commands are being sent to the source. Techniques you can use to help isolate a

sources problem include swapping the source with another on the Tango Controller to see if the problem

stays with the Controller or follows the movement of the source. Also try swapping IR emitter leads. Take

a look at the source to ensure that no MUTE functions have been accidentally activated.

No Keypad Activity

You are not getting power and command connectivity to the zone. Some of the possible causes are:

Verify that the AxLink address is set to 0 (zero).

Zone connectors at the Controller are not secure.

Connector in the wall at keypad to Controller is not secure.

Wiring and connection directions not followed. Make certain the center two wires (DATA and

GROUND) are in the same orientation at the Controller and the keypad.

Connectors on keypad from Controller and speakers are reversed.

Keypad not recognized by system. Restart system.

Keypad Lights, No Sound

Power and command connectivity are getting to the zone. Check other zones and select each source to

determine if this is specific to the source or the room in general. If the problem is in a particular room then

there may be an issue with cabling to the speakers or it may be the keypad itself. If you get similar results for a

particular source in multiple zones then there may be an issue with the source equipment and you should check

to see that the selected source is ‘playing’. If every other zone is OK, check to make sure cables to the speakers

are secure and that you have tried to increase the volume level in the zone.

If you connect a keypad while the Controller is on you must restart the Controller for

that keypad to become active.

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AMX MET-7 Specifications Page 85